OUR STORE

WE ARE HERE

Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA,

UK

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

How long does it take for me to receive my order?
It depends on our stock statements. Shipping takes maximum 1 day.
How do I create an account?
You can create your account by clicking here.
How do I change my shipping address?
You can change your address from my account page. But most of our products are digital. you can get them under my account page.
How do I track the status of my order?
Under my account page
Will you keep my credit card information on file?
We never keep sensitive information like credit cards. we are payment partner Stripe and paypal. They keep you cards safe.
Do you charge sales tax?
Yes we charge for UK and EU member countries at checkout page.
Do you ship to my country?
We ship worldwide our digital items.
What is your returns policy?
You can get full refund if your item is not received to you. If you are buying digital item and it exposed we cannot return to your money as the direction of UK Laws. You can read return policy by clicking here.
Where should I e-mail my authorized return?
You can write email or fill out the form under contact page. They will contact you as soon as possible.
How do I receive customer support?
You can find your codes under my account. Please edit your information under my account page
What do I do if I entered an incorrect e-mail address?
I you have not arrived your item, you can cancel your item and buy another one.
Can I change or cancel an order after I’ve submitted it?
You can register our pre-order list if we opened it. If you buy out of stock item and we cannot support, we will refund your money.
INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS

    ADRESS

    Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA, 

    UK

    WHATSAPP

    You can leave a message.

    +44 (0) 7407 604 609

    EMAIL US

    You can get in touch with email. We will contact you ASAP.

    [email protected]

    Hugo Digital Store Ltd is a registered company in England and Wales with the company number 12258420.
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    You can chat with customer support by clicking the bubble at the right bottom.